Support Desk Issues

Why Hasn't My Ticket Been Responded To?
Taking care of our customers is our utmost priority. We make it a point to reply to tickets within 24-48 hours. During launches, or if the issue requir...
Wed, 14 Apr, 2021 at 8:34 PM
How Do I Access The Desk? It’s Saying I Can’t Login!
The Freshdesk team (the software we're using for our support desk) have said the following:  "Customers have to use the Federated login (login th...
Wed, 14 Jun, 2017 at 11:27 PM
First Time Creating A Ticket?
Welcome to the Wildfire Concepts support desk. We thank you for your patronage of our products and will do our very best to assist you with your concern...
Thu, 15 Jun, 2017 at 1:41 AM
Why Did I Get A Wildfire Concepts User Activation Email?
When you create a ticket at the support desk, an account is automatically created for you. This allows you to access your existing tickets and create new o...
Thu, 15 Jun, 2017 at 1:26 AM